| 000 | 00838nam a2200277 a 4500 | ||
|---|---|---|---|
| 999 |
_c1390 _d1390 |
||
| 001 | 000009 | ||
| 003 | BD-DHNDQ | ||
| 005 | 20191209085820.0 | ||
| 008 | 941020s1995 nyua 001 0 eng | ||
| 010 | _a 94039182 | ||
| 020 | _a0471584967 | ||
| 040 |
_aDLC _cDLC _dBD-DHNDQ |
||
| 043 | _an-us--- | ||
| 082 | 0 | 0 |
_a658.871 _223 _bSPN |
| 100 | 1 |
_aSpector, Robert, _d1947- |
|
| 245 | 1 | 4 |
_aThe Nordstrom way : _bthe inside story of America's # 1 customer service company / _cRobert Spector, Patrick D. McCarthy. |
| 260 |
_aNew York : _bWiley, _cc1995. |
||
| 300 |
_aix, 244 p. : _bill. ; _c22 cm. |
||
| 500 | _aIncludes index. | ||
| 526 | _aBusiness | ||
| 610 | 2 | 0 | _aNordstrom (Firm) |
| 650 | 0 |
_aCustomer services _zUnited States. |
|
| 650 | 0 |
_aDepartment stores _zUnited States. |
|
| 700 | 1 | _aMcCarthy, Patrick D. | |
| 942 |
_2ddc _cBK |
||