Quinlivan Library, Notre Dame University Bangladesh

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1.
Supply chain management: strategy, planning and operation / Sunil Chopra, Peter Meindl, Dharam Vir Kalra.

by Chopra, Sunil | Meindl, Peter | Kalra, Dharam Vir.

Edition: 5th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Pearson Education, 2013Availability: Items available for loan: [Call number: 658.7 CHS] (9). Items available for reference: [Call number: 658.7 CHS] (1).

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2.
The Nordstrom way : the inside story of America's # 1 customer service company / Robert Spector, Patrick D. McCarthy.

by Spector, Robert, 1947- | McCarthy, Patrick D.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York : Wiley, c1995Availability: Items available for reference: [Call number: 658.871 SPN] (1).

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3.
--And the clients went wild! : how savvy professionals win all the business they want / Maribeth Kuzmeski.

by Kuzmeski, Maribeth.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, c2010Availability: Items available for reference: [Call number: 658.8 KUA] (1).

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4.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.

by Zeithaml, Valarie A | Bitner, Mary Jo.

Edition: 2nd ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston : Irwin/McGraw-Hill, c2000Availability: Items available for reference: [Call number: 658.8 ZES] (1).

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5.
Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.

by Rust, Roland T | Zahorik, Anthony J | Keiningham, Timothy L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York : HarperCollins College Publishers, c1996Availability: Items available for reference: [Call number: 658.8 RUS] (1).

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