Kuzmeski, Maribeth. <br/><br/>
And the clients went wild! :  how savvy professionals win all the business they want / 
Maribeth Kuzmeski. 
 - Hoboken, N.J. :  Wiley,  c2010. 
 - xvii, 270 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>9780470601761  0470601760  
<br/><br/><label>LCCN: </label>2010005940 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>015562283 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Success in business.
<br/><br/><label>Dewey Class. No.: </label>658.8  / KUA