Pollan, Stephen M. <br/><br/>
Workscripts :  perfect phrases for high-stakes conversations / 
Stephen M. Pollan, Mark Levine. 
 - Hoboken, N.J. :  Wiley,  c2011. 
 - xii, 242 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>
<br/><br/><label>ISBN: </label>9780470633243  
<br/><br/><label>LCCN: </label>2010020650 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Interpersonal communication.
<br/><br/><label>Dewey Class. No.: </label>658.45  / POW