Rentz, Kathryn. <br/><br/>
Lesikar's business communication :  connecting in a digital world / 
Kathryn Rentz, Marie E. Flatley, Paula Lentz.  
 - 12th ed. 
 - New York :  McGraw-Hill Education,  c2011. 
 - xxvii, 657 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>9780071220972 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Commercial correspondence<br/>English language--Business English.
<br/><br/><label>Dewey Class. No.: </label>651.7  / REL