The Nordstrom way : the inside story of America's # 1 customer service company /
Robert Spector, Patrick D. McCarthy.
- New York : Wiley, c1995.
- ix, 244 p. : ill. ; 22 cm.
Includes index.
0471584967
94039182
Nordstrom (Firm)
Customer services--United States. Department stores--United States.