Spector, Robert, 1947-
The Nordstrom way : the inside story of America's # 1 customer service company / Robert Spector, Patrick D. McCarthy. - New York : Wiley, c1995. - ix, 244 p. : ill. ; 22 cm.
Includes index.
0471584967
94039182
Nordstrom (Firm)
Customer services--United States.
Department stores--United States.
658.871 / SPN
The Nordstrom way : the inside story of America's # 1 customer service company / Robert Spector, Patrick D. McCarthy. - New York : Wiley, c1995. - ix, 244 p. : ill. ; 22 cm.
Includes index.
0471584967
94039182
Nordstrom (Firm)
Customer services--United States.
Department stores--United States.
658.871 / SPN